Take a look at your desk. Is it cluttered? Do you have more than one tea-stained mug? Are there old notes stuck to your computer screen? These are all signs that you are lagging behind, so it’s time for a spring clean. It’ll only take an hour, but you’ll feel revitalised once its done and it’ll be easier to focus on the jobs you have.
Is Call answering services there a special project boiling over on the back-burner that you’ve been wanting to do? Your VA can help with research, planning and coordination, leaving you free to continue your focus on your core-business function.
When the work of call center agents can be done by a couple of in-house employees, why take the financial pain of engaging a BPO? The convenience that you enjoy in this sort of a set-up is just a trap. Once you fall for it, you close the doors of progress on your own business.
Using an inbound answerpoint.co.uk, you will trained telephone operators working on your business. They simply need to be briefed on how you want your calls to be answered.
Friendliness goes a long way. It’s true, people like a friendly face or voice. It makes them feel more comfortable and trusting and in retail, those attributes are priceless.
I don’t know about others, but I would rather be talking to someone’s face, than the top of their head while they’re looking down at their phone trying to get it to connect.
Don’t be afraid to use branding, images and quirky copywriting to set your Contact Us page alight. Make it an extension of the rest of your website which reflects your brand and not an unloved dusty area!